Play Smart.
Stay in Control.

35bdapp was built on the principle that online casino and sports betting entertainment should enrich the lives of our players — not diminish them. We serve a growing community of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond, and we take the social responsibility that comes with that reach seriously. Our responsible gaming policy is not a legal checkbox. It is a core part of how we operate every single day.

Gambling, at its best, is a leisure activity enjoyed within a budget the player is comfortable losing. The vast majority of our players engage with 35bdapp in exactly this spirit — they set a budget, place their bets on cricket or slots, enjoy the experience, and walk away when their session is done. But we also know that for a minority of players, gambling can shift from entertainment into a compulsive behaviour that causes real harm to individuals and their families. Recognising that shift early, and having effective tools to respond to it, is what responsible gaming is all about.

At 35bdapp, our responsible gaming framework includes four pillars: prevention (keeping minors off the platform and ensuring all players understand the risks before they start), protection (giving players practical tools to control their spending and time), intervention (identifying patterns that may indicate problem gambling and reaching out proactively), and support (making it easy for any player to seek help, take a break, or exit the platform entirely if they need to). Each of these pillars is described in detail in the sections below.

35bdapp strictly enforces an 18+ age policy across all products on the platform, including slots, live casino games, table games, and cricket and sports betting. No person under the age of 18 years is permitted to register an account, deposit funds, place bets, or collect winnings on 35bdapp under any circumstances.

To enforce this policy, every player who registers an account on 35bdapp is required to complete an identity and age verification process before their account is fully activated for real-money play. This process — commonly referred to as Know Your Customer (KYC) verification — requires players to submit a copy of a valid government-issued identity document such as a National Identity (NID) card or passport. Our compliance team reviews all submitted documents. Accounts that cannot be verified as belonging to an adult aged 18 or over are suspended immediately.

In addition to the initial KYC check, 35bdapp conducts ongoing account monitoring. If our systems detect any indication that an account may be operated by or on behalf of a minor — including unusual behavioural patterns or information provided during support interactions — the account is flagged for immediate manual review.

35bdapp will never knowingly allow a minor to gamble on its platform. Any player found to have provided false age or identity information during registration will have their account permanently closed and any winnings forfeited.

One of the most effective tools for keeping gambling within healthy boundaries is the ability to set a hard limit on how much money you can deposit into your account over a defined period of time. 35bdapp provides every player with access to a suite of spending control tools, accessible directly from your account settings dashboard at no cost.

To set or adjust your deposit limits, log in to your 35bdapp account, navigate to Account Settings, and select the Responsible Gaming section. All limit tools are available there. If you experience any difficulty accessing these settings, contact our support team at [email protected] and a team member will assist you within a few hours.

Sometimes the most effective responsible gaming tool is simply time away from the platform. 35bdapp provides a Time-Out feature that allows any player to temporarily suspend access to their account for a set period. During a time-out, you will not be able to log in, deposit funds, or place any bets. Your account remains open, and your balance is preserved, but all gambling activity is blocked for the full duration of the time-out period.

• 1
  Choose your time-out duration Select from 24 hours, 48 hours, 7 days, 14 days, or 30 days. You may also request a custom duration by contacting support.
• 2
  Confirm the time-out request The time-out is applied immediately after you confirm. No waiting period — access is blocked at the moment of confirmation.
• 3
  All marketing communications are paused While your time-out is active, 35bdapp will not send you any promotional emails, SMS messages, or bonus offers. Transactional messages only.
• 4
  Account automatically reactivates at the end of the period Once the time-out period expires, your account is automatically reactivated. No action is needed on your part, though you can always choose to extend or activate a self-exclusion if needed.
• 5
  Time-outs cannot be reversed early Once a time-out is active, it cannot be cancelled or shortened before the chosen end date. This protects you from impulsive decisions to end a break prematurely.

Time-outs are designed for players who want a short break — perhaps after a losing session, during a busy period in their personal life, or simply to reset their habits. If you feel that your gambling behaviour has become more serious or that a short break is not sufficient, we encourage you to consider the self-exclusion option described in the next section.

Self-exclusion is the strongest player protection tool available on 35bdapp. When you self-exclude, your account is fully blocked for the entire duration of the exclusion period — a minimum of six months, with options extending to one year, three years, five years, or permanently. Unlike a time-out, a self-exclusion cannot be reversed before it expires, even if you contact our support team and request reinstatement. This irreversibility is a deliberate and essential feature of the programme.

To initiate a self-exclusion, log in to your 35bdapp account, go to Account Settings, and select Self-Exclusion under the Responsible Gaming section. Alternatively, you can email our support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username or email address and your preferred exclusion duration. Our team will process your request and confirm exclusion within two hours, 24 hours a day, 7 days a week.

We strongly encourage players who choose self-exclusion to also consider blocking access to all gambling websites through their browser or mobile device settings, and to reach out to a professional counselling service for additional support. Self-exclusion from 35bdapp alone may not be sufficient if gambling has become a broader habit — the resources listed in the final section of this page can provide further assistance.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who develop a gambling problem are not aware of it until significant harm has already occurred. The following warning signs are recognised indicators that gambling may be shifting from entertainment into a compulsive or harmful behaviour. If you recognise several of these signs in yourself or in someone you know, it is important to act promptly.

Recognising these warning signs is the first step. If you identify with several of these behaviours, please do not feel ashamed — problem gambling is a recognised condition, and effective help is available. The next section provides a brief self-assessment checklist, and the final section lists resources where you can seek professional support.

The following checklist is adapted from widely used problem gambling screening tools. It is not a clinical diagnosis, but it can help you reflect on your relationship with gambling. Answer each question honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or one of the external help organisations listed in Section 8.

If you are concerned about your gambling — or about the gambling of someone you care about — please do not wait. Help is available, and reaching out is a sign of strength, not weakness. 35bdapp's support team is available around the clock to assist you in activating any responsible gaming tool, processing a self-exclusion, or simply listening and pointing you in the right direction.

In addition to our in-platform support, we encourage players in Bangladesh who feel they need professional assistance to reach out to counselling and mental health services. Problem gambling is a recognised behavioural condition and qualified counsellors can provide confidential, non-judgmental support. Speaking to a doctor or mental health professional in your area is always a worthwhile step.

For players who wish to read more about problem gambling, its causes, and recovery, many resources are available online in English. Organisations such as Gamblers Anonymous maintain English-language resources and meeting directories accessible internationally. The key message is this: you do not have to manage this alone, and recovery is achievable with the right support.