35bdapp Privacy Policy
At 35bdapp, we are committed to protecting the personal data of every player on our platform. This Privacy Policy explains in plain English what information we collect, why we collect it, how it is stored and protected, who we share it with, and what rights you have over your own data. This policy applies to all users of 35bdapp.bet in Bangladesh and worldwide.
About This Policy
This Privacy Policy is effective as of 1 January 2026. It applies to all personal data collected through the 35bdapp website at 35bdapp.bet, including data collected during account registration, game play, deposits, withdrawals, and interactions with our customer support team. Please read this document carefully. If you have questions, contact our support team at [email protected].
Information We Collect
35bdapp collects personal data that is necessary to operate the platform, verify the identity of our players, process financial transactions, deliver customer support, and comply with applicable legal and anti-money-laundering obligations. We collect information in three primary ways: data you provide directly to us, data we collect automatically when you use the platform, and data we receive from third-party partners and service providers.
Data You Provide Directly| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, national ID number | Registration and KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration and account updates |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, transaction history | Deposits and withdrawals |
| Verification Documents | Copy of NID card, passport, utility bill, bank statement | KYC and AML compliance checks |
| Support Communications | Emails, live chat transcripts, support ticket content | When you contact customer support |
When you access 35bdapp.bet, our systems automatically record certain technical and behavioural data. This includes your IP address, device type, operating system, browser type and version, the pages you visit on the platform, the time and duration of your visits, your in-game actions and betting patterns, and session identifiers. This data is collected through server logs, cookies, and similar tracking technologies and is used primarily for security monitoring, fraud prevention, platform performance optimisation, and regulatory compliance.
Sensitive Data
35bdapp does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where strictly required for responsible gaming assessments (e.g., self-reported problem gambling history provided voluntarily by the player). Where any such data is provided voluntarily, it is handled with the highest level of protection and is never shared with third parties for marketing purposes.
We do not collect personal data from individuals who are under 18 years of age. If we discover that data from a person under 18 has been collected, we will delete it immediately and close the associated account. Parents or guardians who believe a minor has registered on the platform should contact us at [email protected] without delay.
How We Use Your Data
35bdapp uses the personal data we collect only for legitimate, clearly defined purposes. We do not sell your personal data to any third party for their own marketing or commercial use. The following table outlines the specific purposes for which your data is used and the legal basis on which we rely for each processing activity.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact, and login credentials | Contract performance |
| Processing deposits and withdrawals | Financial data and identity data | Contract performance |
| Identity and age verification (KYC) | Identity data and verification documents | Legal obligation |
| Anti-money laundering (AML) compliance | Financial data and transaction history | Legal obligation |
| Fraud detection and prevention | Technical data, IP address, betting patterns | Legitimate interest |
| Customer support delivery | Contact data and support communications | Contract performance |
| Responsible gaming monitoring | Betting patterns, session data, self-exclusion records | Legal obligation and legitimate interest |
| Marketing communications (opt-in only) | Email address, game preferences | Consent |
| Platform analytics and improvement | Technical and behavioural data (anonymised) | Legitimate interest |
Marketing Communications
35bdapp will only send you promotional emails, SMS notifications, or push notifications if you have explicitly opted in to receive them during registration or through your account notification settings. You may withdraw your consent and unsubscribe from all marketing communications at any time by updating your preferences in your account settings or by emailing [email protected]. Withdrawal of marketing consent does not affect the platform's ability to send you transactional messages such as deposit confirmations, withdrawal notifications, and security alerts, which are part of the service contract.
35bdapp does not use your personal data for automated decision-making that produces significant legal effects on you — such as automated account closure based solely on algorithmic profiling — without human review. Where automated screening tools are used for fraud or AML monitoring, any decision to restrict or close an account based on those outputs is reviewed by a member of our compliance team before action is taken.
Cookies & Tracking Technologies
35bdapp uses cookies and similar tracking technologies to ensure the platform functions correctly, to protect your session, to remember your preferences, and to gather anonymous analytics data that helps us improve the user experience. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.
Types of Cookies Used on 35bdapp- Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, store your language preference, handle security tokens, and remember items in your account workflow. These cookies cannot be disabled without breaking core platform functionality.
- Functional cookies: These cookies remember your settings and preferences, such as your preferred payment method, display preferences, and game history, so that you do not need to re-enter them on every visit.
- Analytics cookies: We use anonymised analytics tools to understand how players navigate the platform — which pages are most visited, how long sessions last, and where users drop off. This data is aggregated and does not identify individual users. It is used solely to improve platform performance and content.
- Security cookies: These cookies help detect fraudulent activity, bot traffic, and suspicious login patterns. They are a critical component of our platform security infrastructure.
Managing Your Cookie Preferences
You can control and delete cookies through your browser settings at any time. Most browsers allow you to block third-party cookies, clear cookies on exit, or receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will prevent you from logging in and using core features of the 35bdapp platform. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the quality of your experience. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
35bdapp does not use advertising networks, retargeting pixels, or social media tracking scripts that share your behavioural data with external advertising platforms. All tracking technology deployed on 35bdapp.bet is used exclusively for internal platform operations, security, and analytics.
Data Sharing & Third Parties
35bdapp does not sell, rent, or trade your personal data to any third party. We share your data only in the specific, limited circumstances described below, and only to the extent necessary for the stated purpose. All third parties with whom we share data are contractually required to handle that data securely and to use it only for the purpose for which it was shared.
- Payment processors: When you make a deposit or request a withdrawal, your financial data is shared with the relevant payment service provider — bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your chosen bank — to process the transaction. These providers operate under their own privacy policies and are subject to applicable financial regulations in Bangladesh.
- KYC and identity verification providers: To fulfil our age verification and identity confirmation obligations, we may share identity documents with certified third-party KYC service providers. These providers are bound by strict confidentiality agreements.
- Game software providers: Games on 35bdapp are delivered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. When you play a game, your session data — including stake amounts and game results — may be transmitted to the game server operated by the relevant provider for the purpose of delivering the game. These providers do not receive your full identity or financial profile.
- Fraud prevention and AML partners: We may share transaction data with specialist fraud detection or AML screening services. Such sharing is carried out under our legal obligation to prevent financial crime and under strict data processing agreements.
- Legal and regulatory authorities: Where required by applicable law, court order, or regulatory request, 35bdapp will disclose personal data to the relevant authorities. We will notify the affected player of such a disclosure where we are legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any change to this Privacy Policy that results from it.
International Data Transfers
Some of the third-party game providers and technology partners used by 35bdapp process data on servers located outside Bangladesh. Where data is transferred internationally, 35bdapp ensures that appropriate safeguards are in place, including standard contractual clauses and data processing agreements that require the recipient to maintain equivalent data protection standards. By using the 35bdapp platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh as part of normal service delivery.
Data Retention & Storage
35bdapp retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as we are legally required to retain it. The retention periods we apply are based on the nature of the data, the purpose of processing, and our legal obligations under applicable financial crime, anti-money-laundering, and consumer protection frameworks.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation (AML) |
| Transaction records | 7 years from date of transaction | Legal obligation (financial records) |
| KYC documents | 5 years after account closure | Legal obligation (AML) |
| Customer support records | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent management compliance |
| Technical logs and session data | 90 days rolling | Security and fraud monitoring |
| Self-exclusion records | Minimum 7 years from exclusion date | Responsible gaming obligation |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and analytical purposes without restriction, as it no longer constitutes personal data.
All personal data held by 35bdapp is stored on secure servers protected by industry-standard access controls. Data at rest is encrypted using AES-256 encryption. Data in transit between your device and our servers is encrypted using TLS 1.2 or higher.
Your Privacy Rights
As a player on 35bdapp, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. All requests relating to your data rights should be submitted to our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 72 hours and aim to fulfil it within 30 calendar days.
Right of Access
Request a copy of all personal data we hold about you, including a summary of how it is used and with whom it is shared.
Right of Rectification
Request correction of any inaccurate or incomplete personal data we hold about you. Account details can also be updated directly via your account settings.
Right of Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Right to Restrict Processing
Request that we limit the processing of your data while a rectification or objection request is being reviewed.
Right to Data Portability
Request a machine-readable copy of personal data you have provided to us, for the purpose of transferring it to another service provider.
Right to Object
Object to the processing of your data where we rely on legitimate interest as the legal basis, including profiling for fraud detection purposes.
Limitations on Erasure and Portability
The right of erasure and the right to data portability are not absolute. We are legally required to retain certain categories of data — particularly KYC documents, transaction records, and AML-related information — for the periods set out in Section 5. A request for erasure that conflicts with these legal obligations will be fulfilled only to the extent permissible under applicable law. We will explain clearly which data can be deleted immediately and which must be retained, and for how long.
You also have the right to withdraw consent at any time for any processing activity that is based solely on your consent, such as receiving marketing communications. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. If you believe that 35bdapp has handled your personal data in a manner inconsistent with this Privacy Policy, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Data Security Measures
35bdapp takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security framework is reviewed and updated regularly to address evolving threats.
- Transport Layer Security (TLS): All data transmitted between your browser or mobile device and 35bdapp.bet is encrypted using TLS 1.2 or TLS 1.3. Our SSL certificate is maintained and renewed continuously, and our connection is flagged as secure in all modern browsers.
- Data encryption at rest: Sensitive data stored in our databases — including identity documents, financial records, and password hashes — is encrypted using AES-256. Password data is hashed using a one-way cryptographic algorithm; even our own engineers cannot read your plaintext password.
- Access controls: Access to player data within 35bdapp is strictly role-based. Only authorised personnel with a documented business need can access personal data, and all internal access is logged and auditable.
- Two-factor authentication: Two-factor authentication (2FA) is available on player accounts and is used internally by all staff with access to production systems.
- Regular security assessments: 35bdapp conducts regular internal security assessments and periodic third-party penetration testing to identify and remediate vulnerabilities before they can be exploited.
- Incident response: In the event of a confirmed data breach that is likely to result in a risk to players, 35bdapp will notify affected players by email within 72 hours of becoming aware of the breach, describing the nature of the incident, the categories of data affected, the likely consequences, and the steps taken to contain and remediate it.
Your Role in Account Security
While 35bdapp implements robust technical security measures, account security is a shared responsibility. You can significantly reduce the risk of unauthorised access to your account by using a strong, unique password, enabling two-factor authentication, never sharing your login credentials with any person, and logging out of your account on shared or public devices. If you suspect your account has been compromised, contact the 35bdapp support team at [email protected] immediately so we can investigate and take protective action.
Contact & Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to make a complaint about the way 35bdapp has handled your personal data, please contact our support team. All privacy-related enquiries are handled with priority and in strict confidence.
Email Contact
For all data rights requests, privacy queries, and complaints, email us at:
[email protected]
Please use the subject line "Data Rights Request" or "Privacy Query" to ensure your message is routed to the correct team.
Response Timeframes
Acknowledgement of request: within 72 hours
Full response to data rights request: within 30 calendar days
Support availability: 24/7, Bangladesh Standard Time (UTC+6)
Language of response: English
Changes to this Privacy Policy will be published on this page with an updated effective date. Where changes are material — meaning they significantly alter how we collect or use your data — we will notify registered players by email in advance of the changes taking effect. We encourage you to review this page periodically to stay informed of how 35bdapp protects your personal information.
This Privacy Policy was last reviewed and updated on 1 January 2026. The English version of this document is the authoritative version for all purposes. Any translation provided for convenience does not override the English text.
How 35bdapp Protects You
SSL Encryption
Every connection to 35bdapp.bet is secured with TLS encryption. Your login credentials, payment details, and personal information travel over an encrypted channel at all times.
KYC Verification
We verify the identity and age of every player before allowing withdrawals. This protects both our players and the integrity of the platform from fraud and underage access.
Encrypted Storage
All sensitive data stored in our systems is protected with AES-256 encryption. Your financial records, identity documents, and account information are never stored in plain text.
No Data Selling
35bdapp never sells, rents, or trades your personal data to third parties for marketing or commercial purposes. Your information stays within the platform ecosystem.
Opt-In Marketing Only
Promotional communications are sent only when you have explicitly opted in. You can withdraw consent and unsubscribe from marketing at any time through your account settings.
18+ Compliance
35bdapp strictly enforces the 18+ age restriction. We use identity verification to prevent underage access and immediately delete any data found to belong to a minor.
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